Terms of Use

All fares and prices on ferngrottokauai.com are subject to availability and Fern Grotto Kauai reserves the right to change prices until full payment is received and voucher(s) are issued.

Cancellation Policy / Terms

You will receive a full refund if we are unable to confirm your booking. There is no service charge for any cancellation of a confirmed booking outside of 48 hours (72 hours for some activities & groups of 6+ or 7 days notice for parties of 8+). No refund for cancellations made less than 48 hours (72 hours for some activities & groups of 6+ or 7 days notice for parties of 8+) before the activity. Some activities require special cancellation policies that are noted on that activity. Car rentals may be cancelled without penalty until the time of scheduled pick-up. You are welcome to change the date or time of a booked activity free of charge if there is an opening on the tour and is outside of the change or cancel policy.You agree to age, weight, and other restrictions as noted for the tour or activity. You understand that it is your responsibility to review the voucher and to contact Hawaii Discount if any information is incorrect or to make any changes. By clicking submit, you agree that Hawaii Discount may contact you via cell/phone or email for information on any changes in a tour or activity due to cancellation due to weather or reasons unforeseen by the vendor (ex: mechanical problems). A full refund will be given for any vendor cancellation and you have the right to reschedule or choose a full refund. If you would like to make any changes outside the tour or activity time please call 866-482-9775. Hawaii Discount will make every effort to change a tour or activity within the cancellation time, but if it is within the cancel policy, it is up to the individual activity vendor.

AVAILABILITY & PRICES

Sometimes our products and services are sold out and thus are subject to availability and can be withdrawn without notice. Your tour(s) are confirmed when full payment is received and a voucher is issued by Fern Grotto Kauai.

Please carefully check your voucher to ensure all times, dates, names and information is correct. Contact us immediately if these are incorrect.

Schedule, prices & features are seasonal, time permitting and subject to change without notice. Fern Grotto Kauai is not liable for delays, injury, damage, loss or theft to person(s) or property.

Early morning tours are not recommended for the day after arrival in Hawaii due to possible travel delays en route to Hawaii.

CANCELLATION POLICY

You will receive a full refund if we are unable to confirm your booking. There is no service charge for any cancellation of a confirmed booking outside of 48 hours. No refund for cancellations made less than 48 hours (72 hours for groups of 6+) before the activity. You are welcome to change the date or time of a booked activity free of charge if there is an opening on the tour and is outside of the change or cancel policy.

PRIVACY POLICY

Our Commitment to Privacy: Your privacy is important to us, that's why we've provided this notice explaining our online information practices and the way your information is collected and used during your visit.

The Information We Collect: This notice applies to all information collected or submitted on the Fern Grotto Kauai website or any of our affiliated websites. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages may include: Name, Names of Members in Your Party, Address, Email address, Phone number, Credit/Debit Card Information, (etc.).

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected may include: Name, Address, Phone Number, (etc.)

How We Use Information: We do not share this information with outside parties except to the extent necessary to complete that order and when we see necessary to maintain quality service. We use the information you provide when placing an order only to complete that order. We offer gift cards by which you can personalize a product you order for another person. Information you provide to us to create a gift card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to improve website performance and marketing strategies. For example, X number of individuals visited a certain area on our website, or that Y number of men and Z number of women completed an order, but we would not disclose any information that identifies individuals beyond anonymity.

Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we incorporate appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment to Children's Privacy
We would not collect or maintain information from those under 13 years old unless you complete and order that must include that information. No part of our website is structured to attract anyone under 13.

How You Can Access or Correct Your Information
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. We will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 1-866-482-9775 or email us at: sales@ferngrottokauai.com